Frequently Asked Questions

Get answers to your questions from our Customer Happiness Team. Five ways to get in touch!


  • athens. has a vast network of experienced, top-rated cleaners. Based on the time and date of your request, we work to assign the best professional available.
  • Like working with a specific pro? Add them to your Pro Team from the mobile app and they'll be requested first for all future bookings.
  • You will receive an email with details about your professional prior to your appointment.
Yes! You can reschedule any booking without penalty, but we do ask for the courtesy of at least 2 hours ahead of the scheduled start time. Service Professionals my still arrive after cancelation incase done after teh 2 hour window.

This depends on the size of your house.

for an instant quote, click on Book Now Enter Zipcode, how many bedrooms and bathrooms you have into the form above and we’ll give you an instant quote. We’re confident you’ll find prices extremely reasonable given the high level of service you will receive from your pro.

Our policy is that tipping is always appreciated by the service professionals who go above and beyond, but never required. The entirety of the tip gets passed through to the services professional athens. doesn’t take any percentage. It’s a great way to show your appreciation for your pro and a job well done.

Further, we’ve found that pros are usually much more likely to pick up your jobs and flex their own schedules to meet yours when you’ve tipped them in the past! If your pro works hard or travels a long way to get to your house in bad weather, it’s a nice way to show your appreciation.

If you have a washing machine and/or dryer in your home, your professional can absolutely wash and fold your laundry for you! Be sure to add it as an extra during the checkout process so the professional can be sure to set aside enough time to clean your home and still have time for laundry (it will be extra charge added onto your booking).
It depends entirely on the size of your house! The minimum booking length is 2 hours, but you can always request a longer booking if you need one. Depending on the number of bedrooms and bathrooms you have, our checkout process will automatically scale your booking to the recommended amount of time for a home of your size.
None. Your not charge any fee for cancelling or re-booking. We do ask for the courtesy of at least 2hrs before service time.
If your plan carries a minimum term of 3, 6, or 12 months, athens, will continue to automatically schedule bookings at your selected frequency (weekly, biweekly, or monthly) after your minimum term ends. You can cancel your plan at any time with no fee. 

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Not happy? We will refund your money.


Providers are friendly and background checked.


Fast email response & friendly customer service.